Travel Guard Assist Program

Note: All programs provided by Travel Guard. EWA Travel acts only as an agent for Travel Guard and is not responsible for Travel Guard programs.

1. 24-hour emergency and security travel assistance services — your personal “911” hotline when you travel.

• Pre-trip travel advice — access to passport, visa, and vaccine requirements; travel safety and health advisories; embassy contacts; weather; and currency

information.

• Emergency medical assistance — locating English speaking medical specialists or facilities and assistance with medical evacuations anywhere in the world.

• E-mail or phone message relay — to family, friends, and business associates.

• Cash advance — for general travel and medical emergencies.

• Replacing lost travel documents — such as tickets, passport, or visa.

• Bag Trak® — assists in locating lost or stolen possessions – for one year!

• Telephone interpretation — for medical or legal emergencies.

• Security and safety advisories, global risk analysis, and consultation specialist

• Urgent message alert and relay

• Confidential storage of personal and medical profile

2. Concierge Services

• Restaurant referrals/reservations — Worldwide dining referrals and reservations made on your behalf; based on availability.

• Event ticketing — Assistance with obtaining tickets to sporting, theater, concert, and other events; based on availability.

• Tee time reservations — Assistance with scheduling tee times and making course recommendations; based on availability.

• Floral services — Coordination of flower delivery for missed birthdays, anniversaries, holidays, and other special occasions while traveling.

3. Business Assistant

• Emergency dictation and business correspondence assistance

• Business Service Referral (quick printers, internet providers, overnight delivery services)

• Conference call scheduling, delivery of time-sensitive documents

• Cell phone, PDA, and Wireless Accessory Replacement Assistance

4. Identity Theft

• Order and review credit card bureau records on your behalf if you become a victim of identity theft.

• Investigate financial accounts where identity theft is suspected.

• Interact with law enforcement to pursue prosecution of criminals.

• Review account activity to identify any suspicious activities.

• Review and resolve